Acceptance of These Terms
These Terms of Service form the agreement between you and Kiyoi LLC and they govern your use of the website found at https://www.kiyoi.mom, your contact with the studio, and any engagement through which we design or operate a studio system for you. By loading a page on this site, by sending us a message, by scheduling a visit or a session, or by entering into an agreement for our services, you accept these terms and agree to be bound by them. If you do not accept these terms you should stop using the site and decline any engagement before it begins.
We may revise these terms from time to time as our work evolves, as the law changes and as the tools we use develop. When a revision matters we bring the new version to your attention, and continued use of the site or of an active engagement after a revision counts as acceptance of the new terms. Where a specific signed agreement with a studio already exists, that written agreement takes precedence over any conflict that might appear in this general document.
About Kiyoi LLC and Its Work
Kiyoi LLC is a boutique practice that designs the quiet administrative systems behind busy creative studios. Our registered offices stand at 1399 N 1020 E, American Fork - 84003-3234, United States (US). The studio takes its name from the same spirit of pure and tidy order that shapes the work, a quality summed up by the developer and founder simply as Kiyoi. Our reach takes in studio booking and scheduling, client onboarding portals, creative asset review workflows, invoice and retainer automation, team capacity planning tools and portfolio analytics dashboards.
This site also serves the public pages described on this page, and any phrase that refers to the studio means Kiyoi LLC, its team, and anyone working under its name for the purpose of delivering the systems it offers. Where this document uses the words you and your it means the visitor, client or user on the other side of the relationship, whether that is a single person or a studio acting through a named representative.
Eligibility and Who May Use the Site
Anyone may read the public pages of this site, and we welcome a curious browser as warmly as we welcome a paying client. To enter an engagement with us, to manage bookings through a system we operate, or to hold an account on a service we provide, you must be at least eighteen years old and capable of making a binding agreement. A studio that asks us to work must act through a person who holds the authority to bind that studio, and we rely on the person presenting the enquiry to have that authority.
We do not offer our engagement services to persons who have been barred from contracting with us before, and we may decline a request that we cannot serve responsibly. Nothing in this section changes the general ability of a minor to read information, but the arrangements that carry cost and obligations are for those who have reached the age of consent in their own place of residence.
Description of Our Studio Systems
The core of the studio is a family of systems that share a single philosophy: the hidden machinery should stay calm so the visible craft can shine. The booking and scheduling system holds a shared calendar that separates discovery, working and delivery, prevents double bookings and keeps time off visible. The onboarding portal welcomes a new client with a tidy set of questions and a single place for assets and briefs. The review workflow places every draft on one board with clear versions so a project reaches approval without a scavenger hunt through old emails.
The invoice and retainer automation reads time logs, raises cleaned bills and renews retainers on schedule so income keeps a steady rhythm. The capacity planning layer shows each team member at a glance and warns before a week turns into a squeeze. The portfolio analytics dashboard gathers visits and enquiries into a single calm sheet so the practice can steer by honest figures. Each system can be provided alone or combined, and the exact scope of any delivery is written in the agreement or statement of work that accompanies it.
Your Obligations as a User
In return for the freedom to use our site and our systems, we ask that you act fairly and honestly. You agree to give accurate information in the messages, forms and scheduling pages you use, to keep your own login details private, and to tell us at once when you believe an account or record has been accessed without authority. You agree not to probe the site for weaknesses, not to send harmful code, not to try to reach another user data, and not to use the systems to store material that the law forbids or that would damage the reputation of a fellow creative studio.
When you supply material for a project you confirm that you hold the rights needed to give us that material and to let us use it for the work you ask us to do. You agree to respond to reasonable questions about scope in good time, because a project moves at the speed of the material the studio receives. These are not heavy burdens; they are the ordinary courtesies that keep a shared workbench calm for everyone.
Fees, Invoicing and Payment Terms
Where a service carries a fee, the fee and the schedule agreed appear in the statement of work or proposal you accept before the work begins. We invoice a project in clear and timely instalments, and retainers renew according to the schedule the agreement states. Payment follows the invoice, and we expect a settled balance in good standing so the studio can keep its own cupboard well stocked.
If a payment falls late we may pause work on that engagement and we will say so plainly rather than letting a debt quietly grow. We do not charge interest unless the written agreement names it, and where a dispute about a charge genuinely exists we prefer to talk it through before any of the harder tools come out. Every invoice carries enough detail to let you check it against the work on the sheet, and we answer a question about a bill within one working day.
Intellectual Property Ownership
The look, the words, the structure and the code of this website belong to Kiyoi LLC, along with the branding, the written material, the mark of the studio and the systems we design from the ground up. When we build a system for you we build it under the terms of the agreement, and the rights to any original software, configuration and authored content we create for you generally pass to you once the agreed fee is settled, unless the statement of work says otherwise.
We keep a lasting licence to reuse the generic patterns, tooling and techniques we develop, because a studio grows wiser project by project and we decline to lock away methods that improve the next engagement for the next client. Nothing in these terms takes from you the ownership of your own brand, your assets or your written material. Ownership stays where the law of the parties naturally places it until a written agreement clearly moves a piece.
Limited License to Users
Subject to your continued respect for these terms, we grant you a personal, non-exclusive, non-transferable licence to view the content of this website and to use the systems you have been given access to for the exact purpose the agreement names. You may not copy the site wholesale, rebuild a competing service from what you read here, or hand the systems or their content to a third party who has no standing in the agreement.
This licence is limited in time and scope and it ends the moment your standing ends, whether by choice, by completion or by a termination described elsewhere on this page. When the licence ends you stop using the systems and you return or delete any material that only our studio holds for you, following the steps that the agreement sets out. The licence we give you is a permission, not a transfer of ownership, and we keep every right not expressly handed to you in this document.
Content You Submit to Us
The messages, briefs, brand assets, drafts and feedback you send us remain yours. We take the material you give us only to the extent needed to do the work you asked for, and we do not claim a general ownership over your files. You grant us a limited licence to store, copy and process that material for the purpose of delivering the agreed system or service, and that licence lasts only as long as the purpose needs it.
You remain responsible for the lawfulness of the material you share. If a file you give us turns out to be something you had no right to hand over, the responsibility rests with you and not with us. We hold the material in accordance with the privacy rules that accompany the service, and we remove it once the engagement closes and the retention window named in those rules passes. A client is never locked out of their own content, and we make every reasonable effort to return data in a common format when the work concludes.
Acceptable Use and Fair Conduct
We built this site and these systems to help creative studios, and the space is a shared one. You agree to use them in a way that does not harass another person, does not breach their privacy, does not impersonate a studio or a colleague without authority, and does not submit material that is unlawful, deceptive or damaging. We reserve the right to remove material that contravenes this conduct rule and to close an account that repeatedly breaks it.
Fair conduct also means fair payment and honest timing. A studio that books a session and leaves empty space costs another studio the chance to sit in that chair, so we ask that cancellations come early and that no-shows be a rarity. These habits belong to the craft of running a respectful studio practice, and they are the habits the whole community keeps.
Confidentiality of Project Material
Much of what passes between a creative studio and its client is sensitive, and we hold that sensitivity with the respect it deserves. Where a non-disclosure agreement has been signed it governs in full, and even without such a paper we keep the details of an active engagement private by default. Your project names, pricing, drafts and plans are not used as marketing examples without your clear permission, and we do not publish a case study that carries a client detail we were never given leave to show.
Confidentiality has its reasonable edges. Information that is already public, that arrives to us independently, or that the law requires us to reveal falls outside the confidential circle. When the law asks us to disclose we first tell you where we lawfully can, so you have the chance to protect what matters. We expect the same confidence to run the other way, and we ask our clients not to share our internal pricing notes, our method documents or our unpublished materials beyond the people who need them for the engagement.
Revisions, Support and Maintenance
A well-made system is never truly finished, because the studio it serves keeps growing. Our engagements include a defined window for revisions during which you may ask for adjustments that sit within the agreed scope, and we respond to those requests on the rhythm the project plan lays down. Larger changes that stretch well beyond the original brief are priced separately and agreed in writing, so the borders of the work stay clear for both sides.
Support covers the working of the delivered system, and our team answers a genuine fault or a clear how-to question within the target window the agreement states. Maintenance means keeping the system secure, updating the pieces under our control and tending the health of the setup so it keeps serving without a fuss. Planned work that pauses a system is announced in advance where we can, and the studio always knows who to ask and how to reach a human being when the rhythm of the day depends on it.
Availability, Interruptions and Downtime
We aim for the systems we host to be ready when a studio needs them, every working morning included. No hosted service is promised to run without a single blink, so these terms set out the honest position: we pursue high availability through capable providers and sound design, but we do not promise that a system will never pause. Where the hosting provider, the weather of the network or a needed repair takes a system down, we work to restore it without delay and we keep affected studios informed.
Short, announced windows of downtime for maintenance are part of keeping the software young and secure, and we prefer to schedule those in the quiet hours whenever we can. A studio with a service level agreement that names a running target holds us to that document, which carries the promises made at the moment of sale. Where no such document exists, this general description is the extent of the guarantee.
What We Promise and What We Cannot Guarantee
We warrant that we will perform the described services using reasonable care and skill, that the systems we deliver will work materially in line with the statement of work, and that the material we author ourselves does not knowingly step on the copyright of another party. Where a delivery falls short of the description we will repair it without extra charge within a reasonable effort, because a studio that makes a promise stands behind it.
Beyond that explicit warrant, the site and its materials are given as they stand, without any wider promise of fitness for a particular business outcome. A system cannot guarantee a studio more work, a steadier income or a fuller portfolio, because those results depend on the craft and market the studio commands. We do not warrant that the site will meet every expectation in every browser, nor that no third party material embedded in your own content will carry a hidden claim, and we draw this line because honest limit beats a hollow promise.
Limits on Our Liability
To the extent the law permits, Kiyoi LLC will not be liable for indirect, incidental or consequential losses, for lost profits, lost revenue, lost data or loss of goodwill arising from use of the site or the delivered systems, even where we were told that such a loss might occur. Our total liability for any claim that arises in connection with the site or a service engagement will not exceed the amount you actually paid us for that engagement in the relevant period.
This limit reflects the price of the craft and the reality that no studio can insure against every distant consequence of another business running. The limit does not apply to harm we cause through wilful fault, through fraud or through a breach so serious the law will not let it be capped. Where the law of your own place forbids a certain cap, that cap falls away only to the smallest extent the law allows, and the rest of these terms continue to hold.
Your Agreement to Hold Us Harmless
You agree to defend, indemnify and hold harmless Kiyoi LLC, its team and its partners from any claim, loss, cost or expense that arises because of content you submitted, because of your breach of these terms, or because you used the site or a system in a way the agreement did not permit. This duty puts the cost of a wrong where the wrong was caused, and it protects the studio from shouldering the results of another party actions.
The duty of indemnity does not reach claims that flow from our own fault, and it does not ask you to carry the weight of a fault we caused ourselves. Where a claim touches both sides, each pays for the share it owns and the indemnity operates only within the borders the law will respect. We keep this clause read together with the liability limits above, so the two stand as one balanced frame rather than as separate walls that contradict each other.
Third Party Services We Connect
A delivery often touches outside tools, such as the calendar, the payment processor, the hosting platform or an email service. Those tools run under their own terms and their own privacy notices, and we do not stand in for them. We choose tools that carry a reputation for sound handling, and we configure them to a careful standard, but the operating rules of each tool remain the tool own contract with you.
Where a third party service changes its own terms or stops serving in a way that touches our work, we will tell you and we will look for a sound alternative rather than leave a studio stranded. The connection between our systems and the outside tool belongs to the engagement, and when the engagement ends the connected tools keep to the data terms their owners set out. We recommend that a studio read the terms of the core tools it depends on, because the dependence is real.
Ending an Engagement or Your Use
An engagement usually ends when the agreed work is delivered and the settled balance is paid, but a standing relationship may be ended by either side with clear written notice on the terms the agreement states. You may close the relationship with us at any time for a reason of your own, and we may close it where you have broken the agreement in a material way and not cured the break after a fair warning.
When an engagement ends we finish the work that is fairly owed for the fees already settled, we hand back the material that belongs to you in a common format, and we remove the records that no longer need to stand, all in line with the privacy and retention rules that accompany the service. Ending a relationship does not end the sections that must survive it, such as the payment of sums already due, the ownership of material already created and the limits of liability, and those clauses keep their force as the rest of the agreement releases its grip.
Governing Law and Disputes
These terms and any engagement that falls under them are governed by the laws of the state of Utah and, where federal questions arise, by the federal law of the United States. Disputes that the parties cannot settle by a good faith conversation may be brought in the courts that sit over the county of the company address, unless the law compels a different forum. We ask anyone with a concern to write to us first, because most disagreements over a shared sheet are settled sooner over a calm call than in a courtroom.
If a term of this document is read by a court as invalid or unenforceable, that term is trimmed to the smallest reach the law allows and no other term is harmed by it. Our delay in enforcing a right does not waive that right, and no single act of forbearance may be read as giving up a standing position. Where the law of your residence grants you protections that this document cannot lawfully take away, those protections remain yours in full.
Notices and Official Contact
Where these terms call for a notice to reach either side, a notice is given when it arrives. Notices to us are properly sent by email to guide@kiyoi.mom or by post to Kiyoi LLC at 1399 N 1020 E, American Fork - 84003-3234, United States (US). Notices to you may be sent to the email address you last gave us in connection with an engagement, and a notice so sent is treated as received on the working day after it was dispatched.
The studio keeps ordinary hours and reads its mailbox every working day, so a notice sent in a standard manner reaches a person and not a void. If a notice arrives just before a weekend or a holiday it is read and acted on when the studio returns to work. The single official handle remains guide@kiyoi.mom for nearly every matter, and the telephone line +15514170991 stands ready for matters that want a voice rather than words alone.
Entire Agreement and Severability
This document, read together with any signed statement of work, proposal or non-disclosure agreement a studio has accepted, forms the whole agreement between the parties on the matters it covers, and it replaces any earlier talks, drafts or informal notes on those same matters. Where the general page and a signed statement of work ever speak differently, the signed statement of work wins for the engagement it names, because a specific and agreed document should guide the specific work.
The headings that name each section are placed for the reader convenience and carry no meaning of their own in the interpretation of the terms. Words that appear in the plural hold the singular too, and the other way around, wherever the sense allows. A few sections are meant to live on past the close of the page, and those the law marks as surviving will keep their own slender life, exactly as a well trimmed clause intends.
Contacting Kiyoi LLC
If you have a question about these terms, about a delivery or invoice, or about the reach of a promise, the warmest first step is a message to the studio. Write to guide@kiyoi.mom, call +15514170991, or send a letter to Kiyoi LLC, 1399 N 1020 E, American Fork - 84003-3234, United States (US). The developer and founder behind the studio answers under the name Kiyoi, and the mailbox is read by a person every working day.
A clear question gets a clear answer, and nothing in this document is meant to hide behind fog. We would always rather talk a point open than leave it to fester, and we mean those words with the same steady tone the whole studio is built on. The careful order of a clean workbench runs right through this agreement, and it carries straight across to the way Kiyoi LLC answers the people who trust it with their studio time, their material and their good name.